Returns

**RETURN POLICY  UPDATED 1/16/20***

We get it, things don't always work out! We're here to help get it right! We offer Store Credit for Returns. Please reach out to us with any questions regarding sizing, we'd love to help!

Please carefully review our Return Policy and Instructions below before sending your item back.

Feel free to email shopvioletrain@gmail.com with any questions.

RETURNS:
* All sale items are final sale.

* Items discounted 40% or greater will also be considered Final Sale. No exceptions.

* The term "Final Sale" means an item cannot be retuned or exchanged.

* All returns must be received within 10 days of the received date (according to shipping tracking ). Buyer is responsible for return shipping. Upon request, If you need a return label we are happy to email you a return label. We will let you know the amount and you can send it via paypal.

* Returns will be credited with an electronic store credit for the original purchase price.

* Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.

* Shoes must be in the original box and shipped back in an exterior, protective shipping box.

* If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 10 days from the received date or that are Final Sale, they will not be accepted. We will contact you to pay to ship them back to you or we will donate them to charity after 30 days.